Frequently Asked Questions

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

Learn more about our store's safe checkout experience (powered by Shopify) here .

For more insight, you may also want to read Shopify's Terms of Service here or Privacy Statement here .
During the return process, the necessary inspections are made and approved within a short time after the product reaches us. Refund times may vary depending on your bank.

Domestic shipping can take up to 5 business days.

Foreign shipping could take up to 14 business days.

Due to global supply chain challenges, shipping times could be longer than usual.
Shipping rates can vary depending on your region and are calculated at checkout.

Here are the full details of our Shipping Policy .
Yes, we offer free shipping for large domestic orders. Check the cart to see the current deal on free shipping..

Yes, we ship our products all over the globe.

Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.
A full list of all of our shipping areas can be found here .

If your country or region is not mentioned, please feel free to reach out to see if we can work out the details.
You can reach us via our WhatsApp support line or hello@matsuprofessional.com.

An extended warranty can be added to your products for an additional cost.

Please get in touch for more information about extended warranties.
All our products are subject to quality control.

Our warranty provides a guarantee against manufacturer defects.

The guarantee covers any manufacturing, design, or material defects. Please notify us within 2 months of noticing any defects.

It does not cover blows, improper use, or other issues that are not attributable to a manufacturer's defects.
The extended warranty could come at a different cost depending on the type of product and extended period.

Please get in touch for more information.

No Matsu products are tested on animals. This situation, which is absolutely against our brand, also has the necessary certifications from our manufacturers.
All our skin products are 100% vegan. Some of our hair products contain Keratin.

Payments & Safety