ARTICLE 1 – SUBJECT OF THE AGREEMENT AND PARTIES

1. This agreement determines the rights, legal aspects, and obligations of the parties in accordance with the provisions of Law No. 6502 on the Protection of Consumers and the Regulation on the Principles and Procedures for the Application of Distance Contracts, regarding the sale of products and services made by the BUYER whose details are provided below, through the website operated by the SELLER, Koşar Kozmetik Ticaret Limited Şirketi (https://matsuprofessional.com/) (hereinafter referred to as the WEBSITE), and the shipment of products to the delivery address.

SELLER: Koşar Kozmetik Ticaret Limited Şirketi

Address: Yaşamkent Mah. 3067. Sk. No: 13, 06810, Çankaya / Ankara

Tel: +90 534 050 42 47

Email: hello@matsuprofessional.com

Web: https://matsuprofessional.com/ 

1. The BUYER declares and undertakes by the terms of this agreement that they have read and understood the basic characteristics of the goods or services subject to sale, the sales price, payment method, delivery conditions, and all preliminary information regarding the goods or services subject to sale and the right of "withdrawal," that they have confirmed this preliminary information electronically, and subsequently placed an order for the goods or services.

ARTICLE 2 - DATE OF THE AGREEMENT

This agreement has been prepared on the date the order was placed by the Buyer. The good/service will be delivered to the Customer at the address requested by the buyer. Packages believed to be damaged during shipment must be opened and checked in front of the company official upon receipt. If there is any damage to the product, a report must be prepared with the cargo company, and the product should not be accepted. In the absence of a report, the BUYER is deemed to have accepted that the cargo company has fully performed its duty after the product has been received.

ARTICLE 3 - PRODUCTS AND SERVICES SUBJECT TO THE AGREEMENT

All products ordered by the BUYER are hereinafter referred to as the PRODUCT.

ARTICLE 4 - DELIVERY OF PRODUCTS

4.1- The PRODUCT will be delivered to the delivery address specified by the BUYER on the WEBSITE, or to the person/entity at the specified address, packaged and intact with its invoice, within a maximum of 30 days; this period may be extended in cases of necessity.

4.2- If the PRODUCT is to be delivered to a person/entity other than the BUYER, the SELLER cannot be held responsible if the person/entity to be delivered does not accept the delivery.

4.3- The BUYER is responsible for checking the PRODUCT upon receipt and, if they find a problem with the PRODUCT caused by the cargo, for not accepting the PRODUCT and having a report prepared by the CARGO company official. Otherwise, the SELLER will not accept responsibility.

ARTICLE 5 - PAYMENT METHOD

Installment payment options provided by institutions such as banks and financing institutions that issue credit cards, installment cards, etc., are credit and/or installment payment options directly provided by the said institution; in this context, product sales where the SELLER fully collects the price are not considered installment sales for the parties to this Agreement, but cash sales. The SELLER's legal rights in cases considered installment sales by law (including the right to terminate the agreement and/or demand payment of the entire remaining debt with default interest if any installment is not paid) are existing and reserved.

ARTICLE 6 - GENERAL PROVISIONS

6.1- The BUYER acknowledges that they have read and understood the basic characteristics, sales price, payment method, and preliminary information regarding delivery of the products shown on the WEBSITE, and have given the necessary confirmation for sale electronically.

6.2- By confirming this agreement electronically, the BUYER confirms that they have accurately and completely received the address, basic features of the ordered products, price including taxes, and payment and delivery information that must be provided by the Seller to the Consumer before the conclusion of distance contracts.

6.3- The SELLER may supply a different product of equal quality and price to the BUYER before the expiration of its performance obligation arising from the contract.

6.4- If the SELLER cannot fulfill its contractual obligations due to the impossibility of providing the product or service subject to the order, it shall notify the consumer before the expiration of the performance obligation arising from the contract and may supply a different product of equal quality and price to the BUYER.

6.5- For the delivery of the product subject to the contract, it is essential that a signed copy of this contract is delivered to the SELLER and that the payment for the product has been made according to the payment method. If the product price is not paid for any reason or is canceled in bank records, the SELLER is deemed to be released from the obligation to deliver the product.

6.6- If, for any reason, the Bank/financing institution to which the credit card used for the transaction belongs does not pay the PRODUCT price to the SELLER after the delivery of the PRODUCT, the PRODUCT must be returned to the SELLER by the BUYER within 3 days at the latest, with all expenses belonging to the BUYER. All other contractual and legal rights of the SELLER, including the right to collect the PRODUCT price, are also reserved.

6.7- If the PRODUCT cannot be delivered within 30 days due to extraordinary circumstances (such as adverse weather conditions, earthquake, flood, fire) outside normal sales conditions, and the delay exceeds 10 days, the SELLER will inform the BUYER about the delivery. In this case, the BUYER may cancel the order, order a similar product, or wait until the end of the extraordinary situation. If the PRODUCT price has been collected in case of order cancellations, it will be refunded to the BUYER as soon as possible after the cancellation. For credit card payments, the refund will be made to the BUYER's credit card.

6.8- There are many products on our site. The stock status of the products is continuously monitored and updated on our site. However, from time to time, situations may arise where a product you ordered may be out of stock or cannot be supplied for various reasons. The SELLER will make every effort to supply the products you requested, but if they cannot be found, they will inform you via email or phone and act according to your request, such as "sending only the available products" or "canceling the order completely". If only the available products are requested to be sent, the price of the unavailable product or products will be refunded. If the complete cancellation of the order is requested, the entire payment will be refunded to the buyer. The refund for credit card purchases is made as a refund, or by returning the sent money transfer. In both cases, any bank fees that may arise are covered by the SELLER. This mutual understanding is a product of the SELLER's customer satisfaction and quality policy.

ARTICLE 7 - RIGHT OF WITHDRAWAL

7.1- The SELLER acknowledges the BUYER's right to withdraw from the contract by rejecting the goods or services within 14 (fourteen) days from the date of delivery of the goods or the signing of the contract, without incurring any legal or criminal liability and without giving any reason, and this period begins on the day the goods are received. The Buyer may also exercise the right of withdrawal during the period from the formation of the contract until the delivery of the goods.

7.2- To exercise the right of withdrawal, written notification to the SELLER within this period is mandatory. In the event of exercising this right, it is mandatory to return the original invoice and a copy of the cargo delivery report indicating that the PRODUCT delivered to the third party or the BUYER has been sent to the SELLER. The PRODUCT price will be refunded to the BUYER as soon as possible following the receipt of these documents. For credit card payments, the refund will also be made to the BUYER's credit card.

7.3- If the original invoice is not sent as required by tax legislation, VAT and any other legal obligations cannot be refunded. The shipping cost of the returned product is covered by the SELLER.

7.4- The BUYER cannot exercise the right of withdrawal for PRODUCTS that are not suitable for return by their nature, or that are likely to deteriorate rapidly or expire.

ARTICLE 8 - PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED

8.1.- Products that are not suitable for return by their nature; single-use products, products that spoil rapidly, or products that are likely to expire are not accepted for return.

8.2- The return of the following products is subject to the condition that the product's packaging has not been opened, damaged, and the product has not been used or tried.

All types of Cosmetic Products - All types of Personal Care Products

ARTICLE 9 - AGREEMENT ON EVIDENCE AND AUTHORIZED COURT

9.1- In the resolution of any dispute that may arise from this Agreement and/or its implementation, the SELLER's records (including records in magnetic media such as computer-audio recordings) shall constitute conclusive evidence; Consumer Arbitration Committees, and in cases exceeding their jurisdiction, Consumer Courts and Enforcement Offices located at the domicile of the BUYER and the SELLER are authorized.

9.2- The BUYER declares, accepts, and undertakes that they have read all the conditions and explanations written in this Agreement, have received, examined, and accepted all the sales conditions and other preliminary information.