This contract has been drawn up in accordance with the Regulation on the Implementation Procedures and Principles of Distance Contracts published in the Official Gazette dated 13.06.2003 and numbered 25137, in accordance with the obligation to conclude a contract for sales made over the internet, and the articles are as follows.
ARTICLE 1 - SUBJECT
The subject of this contract covers the rights and obligations of the parties in accordance with the provisions of the Law on the Protection of Consumers No. 4077 - Regulation on Implementation Principles and Procedures of Distance Contracts, regarding the sale and delivery of the product sold by the SELLER to the BUYER, whose qualifications and sales price are specified below.
ARTICLE 2.1 - SELLER INFORMATION
Title: KOSAR KOZMETIK TİCARET LİMİTED ŞİRKETİ
Address: ÇAYYOLU NEIGHBORHOOD 2679.SOKAK IRMAK KENT SITE NO:16F ÇANKAYA/ANKARA
Phone: 90 312 235 80 70
ARTICLE 2.2 - BUYER INFORMATION
The person who is a member of the www.matsuprofessional.com shopping site as a customer.
The person, address and contact information used while becoming a member or placing an order is taken as a basis.
ARTICLE 3 - CONTRACTUAL PRODUCT INFORMATION
It consists of the type, quantity, brand/model, color, quantity, sales price, payment method, and information at the time the order is finalized.
ARTICLE 4 - GENERAL PROVISIONS
4.1 – The BUYER declares that he has read and informed all the preliminary information regarding the basic characteristics, sales price, payment method and delivery of the product or products that are the subject of the contract specified in Article 3 and gives the necessary confirmation in electronic environment.
4.2 – The product or products subject to the contract shall be delivered to the BUYER or the person/organization at the address indicated within the period specified in the preliminary information, depending on the distance of the Buyer's residence for each product, provided that it does not exceed the legal 30-day period. This period can be extended for a maximum of 10 days, provided that the Buyer is notified beforehand.
4.3 – If the product subject to the contract is to be delivered to another person/organization from the Buyer, the SELLER cannot be held responsible if the person/organization to be delivered does not accept the delivery.
4.4 – The SELLER is responsible for the delivery of the contracted product in a sound, complete, in accordance with the qualifications specified in the order and with warranty documents and user manuals, if any.
4.5 – For the delivery of the product subject to the contract, the signed copy of this contract must be delivered to the SELLER and the price must be paid with the payment method preferred by the Buyer. If, for any reason, the product price is not paid or canceled in the bank records, the SELLER is deemed to be relieved of its obligation to deliver the product.
4.6- In case the relevant bank or financial institution fails to pay the product price to the SELLER due to the unfair or unlawful use of the credit card belonging to the Buyer by unauthorized persons after the delivery of the product, not due to the Buyer's fault, provided that the Buyer has delivered the product to him. It must be sent to the SELLER within 3 days. In this case, the shipping costs belong to the Buyer.
4.7- If the SELLER cannot deliver the product subject to the contract in due time due to force majeure or extraordinary circumstances such as weather conditions preventing transportation, interruption of transportation, the SELLER is obliged to notify the Buyer of the situation. In this case, the BUYER may use one of the rights to cancel the order, replace the product subject to the contract with its precedent, if any, and/or postpone the delivery time until the obstacle is removed. In case the Buyer cancels the order, the amount paid is paid to him in cash and in full within 10 days.
4.8- Defective or damaged products of the products sold or not with the warranty certificate can be sent to the SELLER for the necessary repair within the warranty conditions, in which case the shipping costs will be covered by the SELLER.
4.9- This contract becomes valid after the SELLER sends it to the Buyer by fax or e-mail.
ARTICLE 5 – RIGHT OF WITHDRAWAL
The BUYER has the right to withdraw within (7) days from the delivery of the product subject to the contract to himself or the person/organization at the address indicated. In order to exercise the right of withdrawal, the SELLER must be notified by fax, e-mail or telephone within this period and the product must not be used within the framework of the provisions of the relevant article. In case this right is exercised, it is obligatory to return the original invoice with a copy of the cargo delivery report indicating that the product delivered to the 3rd person or the Buyer has been sent to the SELLER. The product price is returned to the Buyer within 7 days following the receipt of these documents. If the original invoice is not sent, VAT and other legal obligations, if any, cannot be returned. The shipping cost of the product returned due to the right of withdrawal is covered by the SELLER.
The right of withdrawal cannot be used for products that cannot be returned due to their nature, disposable products, software and programs that can be copied, products that deteriorate quickly or whose expiration date has passed.
In addition, the consumer cannot use the right of withdrawal for the goods produced in accordance with the special requests and demands of the consumer or made personal by making changes or additions.
If the payment is made with a credit card or a similar payment card, the consumer may request the cancellation of the payment transaction on the grounds that the card was used against his will and illegally. In this case, the card issuer returns the payment amount to the consumer within 10 days from the notification of the objection.
In case of default of the debtor, the debtor agrees to pay the loss and damage of the creditor due to the delayed performance of the debt.
In the implementation of this contract, the Consumer Arbitration Committees and the Consumer Courts in the SELLER or the Buyer's settlement are authorized up to the value declared by the Ministry of Industry and Trade.